One of the best ways to relax after a long day is to switch to tv for entertainment and watch your favorite show.
Thanks to Philo and its TV streaming service that allows you to watch your favorite channels with just an internet connection.
But while you are trying to watch your favorite shows on Philo, you find out the audio does not match up with the video which makes it difficult to enjoy your shows.
This situation can be somewhat tiring, be rest assured we have a solution to this. There are several reasons why Philo audio may be out of sync.
It could be due to network connectivity issues, outdated software, or a problem with the device itself.
How to Identify Philo Audio Sync Problems
If you are experiencing audio sync issues while using Philo, you may notice that the audio and video are not in sync.
You need to identify the problem before you troubleshoot. There are some steps you can take to identify the problem.
First, check if the issue is consistent across all channels or if it is only happening on specific channels.
If it is only happening on certain channels, it could be a problem with that channel’s broadcast rather than Philo itself.
Next, check if the issue is happening on all devices or only on specific devices. If it is only happening on one device, try using Philo on a different device to see if the issue persists.
You can also try adjusting the video quality settings to see if that resolves the issue. If the video quality is set too high, it could cause audio sync problems.
How to Fix Philo Audio Out of Sync
1. Check Your Device Settings
When experiencing audio out of sync issues with Philo, the first thing you should do is to check your device settings.
Follow these steps to troubleshoot the issue:
Check the Audio Settings on Your Device
Make sure that the audio output is set to the correct device and that the volume is turned up. If you’re using an external speaker or soundbar, make sure it’s connected properly and turned on.
Check the Lip Sync Settings on Your Device
If the audio and video are out of sync, it could be because the lip sync settings are incorrect. You can adjust the lip sync settings on your device to fix this issue.
Reset the Audio Settings on Your Device
If you’ve tried adjusting the audio and lip sync settings and you’re still experiencing audio out of sync issues, you may need to reset the audio settings on your device.
This will revert the settings back to their default values and may fix the problem.
2. Check Your Internet Connection
Secondly, try to check your internet connection. A weak or unstable internet connection can cause audio and video to become out of sync.
Here are a few things you can try:
- Restart your network source router or Wi-Fi
Sometimes, simply restarting your router or Wi-Fi can help fix the issue.
Unplug the router, wait for a few seconds, and then plug it back in. This will reset the connection and may help resolve the issue.
- Turn off and turn on data connection if it’s on mobile
If you are using Philo on a mobile device, try turning off your data connection and then turning it back on. This will refresh the connection and may help fix the issue.
- Check your internet speed
If your internet speed is slow, it can cause audio and video to become out of sync. You can check your internet speed using an online speed test tool.
If your speed is below the recommended minimum, you may need to upgrade your internet plan or contact your internet service provider for assistance.
- Reduce other internet usage
If you have multiple devices using the same internet connection, it can cause the connection to slow down and result in audio out of sync issues.
Try reducing other internet usage while using Philo to see if it helps.
3. Restart the Philo App
When you’re still experiencing the audio out of sync issues on Philo, restarting the app could help resolve the problem.
Follow these steps to restart your App::
- Exit the Philo app completely by pressing the home button on your device or swiping up from the bottom of the screen and then swiping away the app.
- Wait for a few seconds and then reopen the Philo app.
- Try playing the video again and see if the audio sync issue persists.
4. Update the Philo App
It’s important to keep the Philo app updated to ensure the best user experience.
In addition to fixing bugs and issues, updates often bring new features and improvements to the app.
To update the Philo app on your device, follow these steps:
- Open the app store on your device.
- Search for “Philo” in the search bar.
- If an update is available, you should see an “Update” button next to the app. Click on it to update the app.
- Once the update is complete, open the Philo app and check if the audio out of sync issue has been resolved.
If updating the app does not resolve the audio out of sync issue, there may be other factors causing the problem. Try out the last fix.
5. Update your Device OS
If all else fails, updating your device’s operating system may help resolve the problem.
Sometimes, outdated operating systems can cause various issues with streaming services, including audio out of sync problems. Therefore, it is essential to keep your device’s OS up to date to ensure optimal performance.
To update your device’s OS, follow these steps:
- For iOS devices: Go to Settings > General > Software Update. If there is an update available, tap Download and Install.
- For Android devices: Go to Settings > System > Software Update. If there is an update available, tap Download and Install.
- For Roku devices: Go to Settings > System > System Update > Check Now. If there is an update available, follow the on-screen instructions to update your device’s OS.
After updating your device’s OS, restart your device and launch Philo to see if the audio out of sync issue has been resolved.
If the problem persists, you can try other troubleshooting steps or contact Philo’s customer support for further assistance
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