Many users prefer Netflix over other media streaming services because of the flexibility to enjoy watching titles on different devices, including smartphones, TV’s, and gaming consoles such as PS5.
But sometimes, Netflix doesn’t open on PS5. it could crash, freeze, or not load at all, these problems can be a valid reason to cancel your Netflix subscription, you don’t need to panic. We have a solution to fix the issues.
There are several things you can try to fix the problem. From restarting the app to checking your network connection, there are a variety of troubleshooting steps you can take to get Netflix up and running again.
Let’s explore the potential fixes you can try out to resolve the issue in no time.
How to Fix Netflix Not Working on PS5
Restart Your Device
If you’re experiencing issues with Netflix on your PS5, one of the easiest solutions is to restart your device.
This can help clear up any temporary glitches or bugs that may be causing the problem.
To restart your PS5, simply follow these steps:
- Press and hold the power button on your PS5 until the system beeps twice.
- Wait for the console to shut down completely.
- Unplug the power cord from the back of the console.
- Wait for at least 30 seconds before plugging the power cord back in.
- Turn on your PS5 and try accessing Netflix again.
If Netflix still isn’t working after restarting your device, there may be other underlying issues that need to be addressed.
However, restarting your device is always a good first step to try when encountering any technical issues.
Checking Your Internet Connection
The next thing you can do if you’re having trouble with Netflix on your PS5 is to check your internet connection.
A poor or unstable Internet connection doesn’t let you watch Netflix on PS5.
Here are a few things you can do to check your connection:
- Check your network settings
Make sure your PS5 is connected to your Wi-Fi network and that the network is working properly. You can check your network settings by going to Settings > Network > Set Up Internet Connection on your PS5.
- Restart your router
Sometimes, simply restarting your router can help fix connection issues. Unplug your router from the power source, wait a few seconds, then plug it back in and turn it on.
- Move your router closer to your PS5
If your PS5 is far away from your router, you may be experiencing a weak signal. Try moving your router closer to your PS5 and see if that helps.
- Check your internet speed
A slow internet connection can cause issues with streaming services like Netflix. You can check your internet speed by running a speed test on your computer or mobile device.
Updating Your PS5 System Software
Ensuring your PS5 runs the latest software is worthwhile because outdated software or firmware could lead to issues with the Netflix app on your device.
Here are some steps you can take to update your PS5 system software:
- Check for updates
First, make sure your PS5 is connected to the internet. Then, go to Settings > System > System Software > System Software Update and Settings. If there’s an update available, follow the on-screen prompts to download and install it.
- Use a USB drive
If you’re having trouble downloading the update via the internet, you can try downloading it to a USB drive and then installing it on your PS5.
To do this, go to the PlayStation website and download the update file to your USB drive. Then, insert the USB drive into your PS5 and follow the on-screen prompts to install the update.
- Try safe mode
If you’re still having issues with the update, you can try installing it in safe mode. To access safe mode, turn off your PS5 and then hold down the power button until you hear two beeps. Then, connect your controller to your PS5 with a USB cable and select “Update System Software” from the menu.
Keep in mind that updating your system software can take some time, so be patient and make sure your PS5 is plugged in and has a stable internet connection.
Once your system software is up to date, try launching Netflix again to see if the issue has been resolved.
Reinstalling the Netflix App
If restarting and updating did not work, you can try reinstalling the Netflix app.
This can help to fix any issues with the app that might stop it from working properly on your PS5.
To reinstall the Netflix app on your PS5, follow these steps:
- From the home screen, go to the “Media” tab and select “Netflix”.
- Press the “Options” button on your controller.
- Select “Delete” and confirm that you want to delete the app.
- Go to the PlayStation Store and search for “Netflix”.
- Select the Netflix app and choose “Download”.
- Wait for the app to download and install on your PS5.
- Launch the Netflix app and sign in to your account.
After reinstalling the app, try launching Netflix again to see if it is working properly.
If you are still experiencing issues, you can contact Netflix support for further assistance.
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