Watching your favorite shows on BritBox is a great way to unwind, but it can be frustrating when the audio is out of sync.
Whether you’re experiencing a delay or an advance in sound, this is a common issue; it can be tiring and take away from the overall viewing experience.
There are several reasons why the audio on BritBox may be out of sync. It could be due to a problem with the app, an issue with your device, or a problem with your internet connection.
Whatever the cause, it’s important to address the issue so you can get back on track. Here’s a quick fix to resolve that issue.
How to Fix BritBox Audio Out of Sync
Restart the Britbox App
If you are experiencing audio out of sync issues on Britbox, one of the first troubleshooting steps you can take is to restart the app.
This can help to clear any temporary glitches or bugs that may be causing the issue.
To restart the Britbox app, simply exit out of the app completely and then relaunch it.
This can be done on most devices by pressing the home button or back button until you are taken to the home screen, and then selecting the Britbox app again.
If you are using a web browser to access Britbox, you can close the browser window and then open a new one to relaunch the site.
Once you have restarted the app or site, try playing the content again to see if the audio is now in sync.
If the issue persists, you may need to try some additional troubleshooting steps.
Power Cycle Your Device
Another simple solution to try is to power cycle your device. This means turning OFF your device completely and then turning it back ON again.
Follow these steps to power cycle your device:
- Unplug your device from power for 1 minute.
- Switch the device back on.
- Launch BritBox and see if the audio sync issue has been resolved.
Power cycling your device can help clear any temporary glitches or bugs that may be causing the audio sync issue.
It is a quick and easy solution to try before moving onto more complex troubleshooting steps.
If power cycling your device does not resolve the audio sync issue, you may want to check on your network source.
Troubleshooting Your Network Source
If you are experiencing audio out of sync issues while streaming BritBox, it could be due to network source problems.
Here are some troubleshooting steps you can take to fix this issue:
- Restart your modem and/or router.
- Check your internet provider’s status.
- Check if you are using the latest version of the BritBox app.
- Unplug your device from power for 1 minute, then switch it back on.
It’s important to ensure that your network source is stable and strong.
A weak or unstable network connection can cause audio out of sync issues. You can also try moving closer to your router or modem to improve your network connection.
Remember, it’s important to have a strong and stable network connection to avoid audio out of sync issues while streaming BritBox.
Ensure the App is Up-to Date
It is recommended to ensure that your app is up-to-date. This is because outdated versions of the app may have bugs that can cause audio and video synchronization issues.
To check if your BritBox app is up-to-date, you can follow these steps:
- Open the app store on your device.
- Search for “BritBox” in the search bar.
- If an update is available, click on the “Update” button next to the app.
It is also important to note that different devices may have different ways of updating the app.
For example, if you are using a Roku device, you will need to update your Roku software to download the latest BritBox app.
On Samsung Smart TVs, you can navigate to the Samsung Smart Hub, select “Apps,” and press and hold the “Select” button on the BritBox app to update it.
Remember, ensuring that your app is up-to-date is just one step in troubleshooting audio out of sync issues on BritBox.
There may be other factors at play, such as device compatibility, that can also affect audio and video synchronization.
Reset Your Device Audio Settings
If you are experiencing audio out of sync issues on BritBox, resetting your device audio settings may help resolve the problem.
Follow this steps to do this:
- First, close the BritBox app on your device and any other apps that may be running in the background.
- Go to your device’s audio settings and select “Reset Audio Settings” or a similar option.
- Wait for the device to reset the audio settings and then restart it.
- Open the BritBox app again and check if the audio sync issue has been resolved.
If resetting the audio settings does not work, move on to the next fix.
Check and Update Your TV Software
Sometimes, the problem might be due to outdated software on your TV.
While troubleshooting the issue, it’s recommended to check and ensure your TV software and firmware is up-to-date.
Here are a few steps to help you check and update your TV software:
- Check for updates: Go to your TV settings and look for the option to check for updates. If an update is available, download and install it.
- Restart your TV: After updating your TV, turn off your TV and unplug it from the power source for a minute. Then, plug it back in and turn it on.
Reset Your Device to Default Settings
If you’re still experiencing audio sync issues on BritBox, resetting your device to its default settings might help. This should be considered as a last resort if all else fails.
Resetting your device will erase all of your settings and data, so make sure to back up any important files before proceeding.
The steps to reset your device may vary depending on the make and model, but here are some general instructions:
- Go to your device’s settings menu.
- Look for the option to reset your device to its default settings. This may be located under “System” or “General”.
- Follow the on-screen prompts to confirm that you want to reset your device.
- Wait for your device to reset and restart.
After your device has been reset, you will need to set it up again from scratch.
This includes connecting to your Wi-Fi network, logging in to your BritBox account, and adjusting any settings you previously had.
If resetting your device does not resolve the audio sync issues on BritBox, it may be worth contacting BritBox support for further assistance.
They may be able to provide additional troubleshooting steps or escalate the issue to their technical team for further investigation.
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